Coins Game Casino Responsible Gambling

We are committed to safer play and to helping our customers keep gambling under control. Our goal is to provide a secure environment where players can enjoy online casino and sports betting responsibly. We take player safety seriously and offer practical tools and clear guidance so people can set boundaries that fit their lifestyle.

Player protection principles

We prioritise transparency, prevention and support. That means making account controls easy to use, monitoring for signs of risky play, and intervening when needed. We aim to treat all customers fairly and to respond quickly if someone asks for help or chooses to limit their activity.

Activity-control tools

Customers can manage their play with a range of built-in controls available from their account settings. These tools are simple to activate and can be changed from the same area of your profile.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased from your account, but increases may be subject to a delay for your protection.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. This helps prevent chasing losses and keeps play within set boundaries.

Time limits and session controls

Use session reminders and optional session time limits to ensure play does not become longer than intended. You can also set daily and weekly play time caps to manage your activity.

Account breaks and self-exclusion

If you want a longer break, you can choose a temporary account suspension or a self-exclusion period. Self-exclusion blocks access to the account for the selected time and prevents new registrations from the same user during that period. We treat requests for self-exclusion promptly and will provide details on how the process works.

Recognising signs of problem gambling

Watch for changes in behaviour such as betting more than intended, borrowing to play, hiding activity, difficulty stopping, or gambling affecting work and relationships. If you notice these signs in yourself or someone close to you, consider using limits, taking a break, or seeking support.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit and loss limits, avoid chasing losses, take regular breaks, and never gamble with money needed for bills. Keep gambling as a form of entertainment and check your activity regularly.

Professional help and support organisations

If you need further help, contact your provincial problem gambling helpline or trusted organisations such as Gamblers Anonymous, Gambling Therapy, or BeGambleAware. These services offer confidential support, counselling and resources to help you manage gambling-related concerns.

If you would like to discuss account controls or request self-exclusion, contact our support team via [email protected] and we will assist you promptly and respectfully.