Privacy Statement
This Privacy Policy explains how Coins Game Casino collects, uses and protects personal information when you use our services in Canada. We respect your privacy and describe here the types of data we collect, why we collect it, how we store and share it, and the choices you have about your information. If you have questions, contact [email protected].
Types of data we collect
Personal data
We collect personal information you provide when registering an account or contacting us - for example name, email address, date of birth, billing details and identity documents for verification. This information is used to create and manage your account and to meet regulatory requirements where applicable.
Technical data
Technical data includes IP address, device identifiers, browser type, operating system, language settings and connection information. We collect this data automatically to support the service, prevent fraud and maintain security.
Transactional and activity data
Transactional data covers deposits, withdrawals, payment method details and game or betting history. We also record user activity such as session times, recent wins and game preferences to operate your account, process transactions and provide customer support.
How we use your information
We use personal and technical data to operate and improve our services, process payments, verify identity, prevent fraud and comply with legal obligations. Transactional and activity data help us manage accounts, resolve disputes and provide tailored customer support. We may also use aggregated or anonymized data for analytics and service improvements.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site performance and deliver relevant content. You can control cookies through your browser settings; disabling certain cookies may affect functionality. Third-party analytics or advertising partners may place cookies as described in their own privacy notices.
Data protection practices
We protect information using industry-standard security measures such as encryption, access controls and secure servers. Access to personal data is limited to authorized staff and third-party providers who need the data to deliver services. While we take reasonable steps to secure data, no method of transmission over the internet is completely secure.
Access, correction and deletion of data
You have the right to access the personal information we hold about you and to request correction of inaccuracies. You may also request deletion of your account information subject to legal and operational requirements, such as the need to retain records for fraud prevention or transaction history. To make a request, contact [email protected] and include relevant details to help locate your account.
Information sharing and third parties
We share information with payment processors, identity-verification providers, security vendors and other service partners who help operate the platform. We may also disclose information when required by law or to protect our rights and the safety of users. We require third parties to handle shared data in accordance with confidentiality and security standards.
Privacy policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices. When we make significant changes we will provide notice on the site or by email. Continued use of the service after updates indicates acceptance of the revised policy.
Contact
If you have questions about this policy or wish to exercise your privacy rights, contact [email protected]. We will respond to reasonable requests in line with applicable privacy expectations in Canada.