If you have questions about your account, withdrawals or payment methods, or need help with technical concerns or general feedback, our support team is here to help. We can assist with verification, billing, game access and account-related issues. Reach out any time through live chat, email or phone for a prompt response or to submit a detailed request to the team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email support, response usually within 24 hours) |
| General enquiries | [email protected] (account and billing queries) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Payments | [email protected] (deposits and withdrawals team; crypto and Interac support) |
| Phone | +1 416 287 3941 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | 24/7 for live chat; email replies Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents or explanations. Please use [email protected] or your account email, include a clear subject line, and provide current contact details and any relevant screenshots or files. This helps us process your request faster and avoid unnecessary delays.
Contact Form
Response Time
Get help via our support team any time. Most inquiries are answered within one business day, and simple questions are often resolved faster. More complex cases, such as verification checks or payment investigations, may take longer depending on their nature and required documentation. We’ll keep you updated on progress and aim to resolve issues as quickly as possible.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues, please share them with the team. We review every message carefully and use your input to improve the site, refine features and make the experience smoother for Canadian players. Your comments directly influence future updates, promotions and support. Thank you for helping us improve.